At the moment we only offer Standard Shipping within the US and Australia, which uses a third-party courier to deliver. From the moment you place your order, it can take up to 5 days to process and receive your shipping code. Orders can take between 2 to 4 weeks to arrive (but will usually arrive earlier). Bare with us as we have just started shop and will be improving shipping times entering 2018. You will be sent a tracking number to track your package once your order has shipped
If your items consist of different products, there is a likely chance that your items may be shipped separately. This is because we outsource our products which is what allows us to provide an array of products at a reasonable price. Although items may arrive separately, we only charge once for shipping and the remaining shipping charges are on us!
Our goal is to supply luxury lashes not only for the makeup gurus but for everyone. Although we typically do not do wholesale deals, it is something that we can consider on a case by case basis. If you are interested, please contact us and we can discuss your needs! Thank you!
Tracking information will be sent in a shipping confirmation email once your order has shipped*. Your order should arrive to your location with respect to the shipping address provided. Please double check your email for your shipping code and input it into the tracking pagehere
Items in their original condition (i.e. not used) may be returned within 30 days of purchase for a full refund or an exchange. We do not have a restocking fee, but in the event of an exchange please note you may be responsible for additional shipping fees or the difference in cost of merchandise. Please note that the shipping fee is not refundable for returns, unless the item is defective or broken. We cannot accept clothing that has been worn for returns or exchanges. For more about returns, please refer to our return page here
We currently only accept major credit cards (Visa, MasterCard, American Express & Discover) and Paypal. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
Your ecommerce transactions occur within Shopify, and your payment processing is handled by Shopify Payments for credit cards, or PayPal, both using industry-standard SSL encryption. Shopify Payments does not allow us to view your full credit card information so there is no possible way for your information to leak from our store. For more on PayPal security, click here. If you have any further questions please contact us at firstname.lastname@example.org
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order.